Frequently Asked Questions
Answers to all your questions about 87db
Everything you need to know about using 87db — from deposits and withdrawals to account management and live games — all in one place.
This page organizes the most frequently asked questions about using the 87db platform into five sections — deposits, accounts, live dealer games, withdrawals, and support. Every answer is written in plain language so both new and experienced players can find information quickly. If you cannot find an answer to your question, contact us via our 24/7 live chat or email.
Frequently Asked Questions
Deposit Questions
The minimum deposit at 87db is ৳500. This amount is the same for all payment methods — whether you deposit via bKash, Nagad, Rocket, Upay, or bank transfer. Once the deposit is complete, the balance will be added to your account and you can start playing right away.
87db does not charge any deposit fee on its end. However, your mobile banking provider or bank may apply a small transaction fee according to their own policy. It is a good idea to check your payment app's charges before making a deposit. On our platform's side, deposits are processed completely free of charge.
87db currently supports five payment methods: bKash, Nagad, Rocket, Upay and bank transfer. For bank transfers, major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit limit for each method is ৳500.
After logging in, go to the deposit page and select bKash as the payment method. Enter the amount as instructed and send money to the bKash number displayed. Confirm the payment using the transaction ID. The balance is usually updated within a few minutes. For security, always use a bKash account registered in your own name.
Sometimes the balance may take a moment to update due to network activity. Try refreshing the page. If the balance has not appeared after five minutes, take a screenshot of the transaction from your payment app and contact us via live chat or email at [email protected]. Our support team will look into it promptly.
Account Questions
During registration you need to provide a unique username, a strong password, a valid mobile number, and an email address. Your password should include uppercase and lowercase letters, numbers, and special characters. The username cannot be changed once set, so choose carefully.
Yes, if you forget your password, click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Once you enter the code correctly, you will be able to set a new password. If you do not receive the code, check your spam folder or get help via live chat.
No, only one account per person is allowed. Having multiple accounts may result in bonus cancellation and account suspension. If you have any issue with your existing account, contact the support team directly instead of opening a new account — they will resolve the issue quickly.
Go to the profile settings section to update your personal information. Some changes may require identity verification. If you are unable to update from settings, email us at live chat or [email protected] and have your identity verification details ready.
Yes, under our responsible gaming policy you can put your account on a break for a set period if you wish. Contact the support team to activate this option. Visit our responsible gaming page for more details.
Live Dealer Games
In live dealer games, a real human dealer broadcasts live from a studio or casino. Players can see the dealer on screen and communicate via chat. Card dealing, roulette spins, and all other actions are real — not computer simulations. World-class providers such as Evolution Gaming and Ezugi run these streams.
At 87db, live table bet limits range from small budgets to much larger ones. There are tables with low minimum bets for players on a tight budget, as well as high-limit tables for experienced players. The specific limits for each table are shown next to it in the game lobby.
Roulette uses a spinning wheel and a small ball. Before the spin, players can bet on a number, color (red or black), odd or even, and other options. You win if the ball lands on the number or color you bet on. European roulette has one zero; American roulette has two.
Yes, both popular South Asian card games are available at 87db. In Teen Patti, three cards are dealt and you try to form the highest-ranking hand — similar to poker but with simpler rules. Andar Bahar is even more straightforward: a joker card is revealed, then you guess which side — left (Andar) or right (Bahar) — will receive a card of the same value first.
A stable internet connection is recommended for a smooth live stream experience. 4G or Wi-Fi generally works well. If your connection is weak, lowering the video quality may keep the game running. If you experience repeated buffering, try refreshing the page or switching to a different network.
How to Withdraw Money
The minimum withdrawal amount at 87db is ৳1,000. For security and fraud prevention, funds must be sent to a mobile banking wallet or bank account registered in your own name. Withdrawal requests to third-party accounts are not processed.
A standard withdrawal at 87db takes 30 minutes to 3 hours to process. In most cases it is faster with mobile banking methods (bKash, Nagad, Rocket, Upay). Bank transfers may take slightly longer depending on scheduled banking hours.
A pending status means the request is under review. It is usually resolved within 3 hours. If it remains pending longer than that, contact live chat with your transaction number or reference ID. Submitting multiple withdrawal requests at the same time can cause delays — it is better to wait for one request to complete before submitting the next.
Yes, 87db processes withdrawals 24 hours a day, 7 days a week. Requests are accepted at night and on public holidays and we aim to complete them within 30 minutes to 3 hours. Since mobile banking methods remain active at night, delays on holidays are generally minimal.
After receiving a welcome bonus, you can withdraw winnings earned from that bonus once you have wagered 15 times the bonus amount. For example: if you receive a ৳1,000 bonus, you need to complete ৳15,000 in bets (calculated on the bonus amount only, not the combined deposit and bonus). You can track your progress in the bonus section of your account.
Support Questions
Yes, the 87db support team provides assistance in both Bengali and English. Bangladeshi players are completely welcome to communicate in Bengali. Just let us know your preferred language when starting a live chat.
For a faster resolution, have your username or registered email, a brief description of the issue, and — where applicable — the transaction date, amount, and reference number ready before contacting support. Sharing a screenshot if you have one helps the team understand the problem more quickly.
87db support is active 24 hours a day, 7 days a week — including midnight, early morning, and public holidays. So you can open live chat and ask for help at any hour of the night. Email requests are also monitored at all times.
87db has two support channels: live chat within the site and email at [email protected]. Live chat is direct and instant — ideal for complex issues. Email makes it easy to send detailed information, screenshots, and documents.
If your issue is not resolved immediately in live chat, the chat agent will escalate it to a senior team and provide a ticket number for follow-up. Then email [email protected] and mention the ticket number — this keeps your case on record and helps it get resolved faster.
Have more questions?
If you did not find an answer on this page, the 87db support team is always here for you. Chat with us directly via live chat or send an email — in Bengali or English, 24/7.
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